There is no doubt that Salesforce has a wide range of amazing solutions for businesses. Whether you are a small business or a large-scale enterprise, Salesforce has something for everyone that improves business productivity and users’ efficiency.
Many businesses have embraced Salesforce consulting services. The services could be of any product, sales cloud, service cloud, marketing cloud, community cloud, Pardot, Heroku, Einstein analytics, etc.
As a Salesforce Gold Consulting Partner, we have served clients from different industry verticals. After catering our Salesforce implementation and integration services, we have found one common query that every business has, and it is, “what are the Salesforce support and maintenance services pricing?”
If you are also wondering what Salesforce support and maintenance services are, then you have arrived at the right place.
In this blog post, we have come up with a list of factors that play a pivotal role in making final decisions before businesses hire Salesforce support and maintenance services.
Before you hire Salesforce consulting company, go through this blog post and you will get to make an insightful decision as per your budget.
Types of Salesforce Support and Maintenance Services
FEXLE is a Salesforce Gold Consulting and PDO partner. It has 10 years of industry experience and catered business-centric Salesforce support and maintenance services according to industry requirements.
Salesforce support and maintenance services include bug fixing, CRM monitoring, user support, customization, app support, analytics support, and more.
The following are the ways on how FEXLE can help you with Salesforce support –
24/7 Salesforce CRM Support
FEXLE offers round-the-clock Salesforce CRM support and maintenance services. Make sure whoever you choose, they give 24×7 services because one can’t say when a solution gets malfunctioned or when you face complex issues.
Evidently, the support services also include Salesforce CRM maintenance services that include user management, security management, reporting, and routine checkups, to name a few. Whether your Salesforce instance is experiencing downtime or poor technology integration, Salesforce maintenance services cover all.
Data management is one of the most crucial Salesforce support and maintenance services. A team of certified Salesforce consultants will take care of all the data-related concerns by performing utmost confidentiality.
From uploading to the cleansing of data from validation, and administration, to data setups, support and maintenance services of Salesforce cover all.
Support and Assistance
As evident in its name, the user support and assistance services include help from a dedicated professional via a preferred choice of communication. The Salesforce user support and assistance will be offered on the basis of custom support services packages and the requirements of a business.
Another important type of support and maintenance service that a user can expect is the service of Salesforce troubleshooting. The professional Salesforce experts improve and upgrade the system with the best functionalities possible according to the industry standards.
Irrespective of the level of complication, FEXLE offers top-notch Salesforce support and maintenance services, including troubleshooting.
Some more types of Salesforce support services include –
- Bug fixing and resolution
- Salesforce customization
- Application maintenance support
- Salesforce performance support
- Ongoing management
- CRM monitoring
- Feature customization
- Salesforce app support
- Analytic support
The Support Model and Talent Availability
There are multiple support and maintenance models offered by FEXLE. Businesses can also select the one as per their business requirements. The Salesforce Gold consulting partner also creates custom Salesforce support and maintenance packages for clients as per their project requirements.
Following are three major support and maintenance modules through which we ensure you long-term support and maximum performance of all your CRM.
Remote Support & Maintenance Services
For the remote support & maintenance services of Salesforce you need –
- Salesforce Architects
- Business Analyst
- Configuration and Development Team
- Consultants for Integration
- Quality Analysts
- UX/UI Designers
Near-Shore Support & Maintenance Services for Salesforce
- Business Analysts
- Domain Specialists
- Production Support
On-Premise Support & Maintenance Services for Salesforce
- Team of Salesforce Integration Consultants
- Managers that Take Care of Customer Success
- Architects and Business Analysts Professionals
- Team of Developers
- Team of Testers
Product Wise Support & maintenance Services
We provide best-in-class, bug-free, and industry-standardized Salesforce support and maintenance services for the following products. Each service harnesses a higher satisfaction score from our clients.
- Sales/Service Cloud
- Revenue Cloud
- Marketing Cloud
- Salesforce CDP
- Customer 360
- AppExchange App Development & Maintenance
- Tableau CRM
- Salesforce CPQ
- CPQ Apttus
- Experience Cloud(Community Cloud)
- Salesforce Lightning Migration
- Financial Cloud
- Health Cloud
- IoT Cloud
- Commerce Cloud
- Salesforce Integration
Salesforce Support and Maintenance Services – A BallPark Figure
Salesforce support and maintenance is an ongoing process. A business that hires a Salesforce consulting company for support and maintenance must understand that price for support and maintenance depends on myriad factors, like features, products required, level of complexities, types of technologies, geographical areas, the expertise of professionals, and experience of professionals, and many more.
The support process is defined at the beginning of the project along with the module requirements.
Therefore, giving an exact pricing figure could be challenging. However, below are mentioned some ballpark figures rates of Salesforce support and maintenance services-
Salesforce Admin Support –
- 40 Hours per month
- Monthly Rate, 800 USD
- Annual Rate, 8000 USD
Salesforce Developer Support –
- 40 Hours per month
- 880 USD per month
- 8800 USD per year
Salesforce Consultant Support
- 16 Hours per month
- 640 USD per month
- 6400 USD annual rate
The Conclusion – Hire Salesforce Support and Maintenance Services
Salesforce is the best choice when it comes to driving productivity and efficiency into the process. The solutions help employees improve their productivity and streamline their work.
For the best-in-class support and maintenance services of Salesforce, you can hire FEXLE Services. We serve businesses from different industry verticals and deliver industry-specific support. We customize services as per businesses’ requirements. Along with the Salesforce support and maintenance services we also provide add-on services to our clientele. We offer services that are cost-friendly and time-saving.