Is your sales team juggling through emails and losing their grip on opportunities? Are you also facing the challenge of fragmented sales data across platforms? Is your customer service team overwhelmed with multiple customer queries and not able to give them the right answer at the right time? The major reason for these problems is you don’t have a proper system like Salesforce CRM and a team of Salesforce implementation consultants, who can help you bring all your conversations to one place and unify your inbox within the Salesforce ecosystem. Here becomes Salesforce for unified email inbox an imperative.
Unified email inboxes are imperative for businesses in the global business world. With Salesforce implementation services, you can connect all emails, form submissions, and other marketing communications within the Salesforce system and get a single source of truth.
How Fragmented Data Affects Your Business Productivity? Need for Salesforce for Unified Email Inbox
According to a report by Success.ai, more than 80% of professionals use more than one email account, and on average they receive 121 emails per day. This leads to email overload, mental fatigue, and overwhelming pressure. A worker spends an average of 28% of their week time reading and responding to emails, which is again an alarming situation for the worker’s mental health and productivity. These stats shows how important it is for businesses to have Salesforce for unified email inbox.
Let’s discuss how disconnected and overwhelming email inbox can create chaos in your business–
- Disconnected communication tools will lead to poor communication processes that cost businesses 1.2 trillion USD every year.
- When businesses don’t have their communication tools integrated properly, they face problems like time waste due to unnecessary messages, replying to messages, and keeping track of every conversation manually.
- Properly synched emails help businesses overcome the problem of missing follow-ups. Tracking different queries on different channels causes the loss of conversation history. 59% of employees missed emails or communication because of the poorly connected inbox.
- Business users switch from app to app, when the communication tools are disconnected. It leads to poor communication. 43% of employees suffer from burnout or stress because of mismanaged communication.
- In a report by the project.co, around 63% of employees experience time wastage because of disconnected systems and email inbox.
Redundancy in data entry, delay in data updates, and scattered customer information are some of the other challenges that businesses face when they disconnect the system. Here comes Salesforce implementation consulting into the play.
Create Unified Email Inbox with Salesforce Implementation Consulting
Salesforce CRM makes data unification extremely easy. It helps business users connect communication tools with its ecosystem. Hire a professional Salesforce implementation consultant for centralized customer interaction.
Here’s how expert consulting services make it possible –
Centralized Email Management
Salesforce implementation experts help you integrate CRM with Outlook which would create a seamless connection.
- Every email tied directly to the customer’s profile
- A shared communication history accessible to sales, service, and support teams
- Faster, more informed responses with full interaction context
Smart Lead Collection from Web Forms
Consultants will integrate Salesforce CRM with 3rd party form builder that automatically transfers every query into the Salesforce system.
- Capture leads directly from your website or campaign landing pages.
- Automatically assigning new leads to the right representatives.
- Kickstart follow-up processes without manual effort
Sync Between Marketing and Sales
Salesforce integration with tools like Mailchimp ensures that campaign data and customer insights stay aligned across teams.
- The track opens, clicks, and engagement metrics right inside Salesforce.
- Build hyper-targeted segments based on CRM activity
- Trigger automated outreach for warm leads based on campaign behavior.
Unified Email Inbox with Salesforce Implementation Services – Top 5 Benefits
- Empower sales and service teams to respond to customer queries within time. It improved conversion rates.
- When all the communication gets in one place, it improves collaboration among teams and departments.
- A well-connected email inbox empowers business stakeholders to make data-driven decisions, improve sales, focus on high-value deals, and faster deal closure.
- As the information and data get automatically synched between the systems, it reduces manual efforts and improves efficiency.
- With a unified email inbox, it enables service providers to have a 360-degree view of each customer and previous communications. This helps them deliver personalized and customized services with improved customer experience.
Get Your Communication Channels Unified with FEXLE’s Salesforce Implementation Consulting
We have discussed the challenges that a business faces in the absence of unified communication. If your business is the one, it’s time you hire FEXLE Services, a top Salesforce implementation company.
The team of certified Salesforce implementation experts will enable you to experience a seamless business communication process, integrated well with Salesforce CRM. Get ready to experience unified inboxes and elevated customer satisfaction.
