Salesforce Zendesk integration is not a piece of cake. It’s a long, time taking, and technical process where one faces multiple questions. Here are the most frequently asked ones.

Frequently asked questions related to salesforce to our technical team

The integration between Zendesk and Salesforce will help you in the following ways:

  • Easy communication on work items through the local system
  • Real-time resolution to customers issue and priorities
  • Real-time updates on the resolution of issues.

They can access all customer-related information from Zendesk. There will be no manual efforts to keep the sales team updated with customers’ issues.

There will be process automation that keeps the support team updated on the new customer accounts.
  • Add/update user/agent in Zendesk on new contact in Salesforce
  • Add/update user/agent in Zendesk on getting a new lead in Salesforce
  • Add a ticket in Zendesk on getting a new lead in Salesforce.
  • Add ticket in Zendesk on new contact in Salesforce.
  • Add/update a custom object in Salesforce on a new ticket in Zendesk.
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