{"id":1183,"date":"2023-01-11T20:25:54","date_gmt":"2023-01-11T14:55:54","guid":{"rendered":"https:\/\/www.fexle.com\/blogs\/?p=1183"},"modified":"2025-05-23T15:42:11","modified_gmt":"2025-05-23T10:12:11","slug":"media-files-player-a-tool-to-preview-access-media-attachments-in-salesforce-org","status":"publish","type":"post","link":"https:\/\/www.fexle.com\/blogs\/media-files-player-a-tool-to-preview-access-media-attachments-in-salesforce-org\/","title":{"rendered":"Media Files Player \u2013 A Tool To Preview & Access Media Attachments in Salesforce Org"},"content":{"rendered":"\r\n

Salesforce and its innovative world are exceptionally amazing. They undoubtedly offer some brilliant and state-of-the-art solutions that make our lives smoother. The advent of Salesforce has <\/span>opened the doors of innovations and enhanced business growth. And with tools like Salesforce media files player in our lives,<\/span>\u00a0our daily business operations have become more user-friendly and interactive.<\/span><\/p>\r\n

Powered by Artificial Intelligence, Salesforce org is well-equipped with brilliant features and standard Salesforce functionalities, which help users to develop and deploy multiple applications and solutions without any problem.<\/span><\/p>\r\n

But, when it comes to accessing the media files and previewing them, Salesforce has some limitations.<\/span><\/p>\r\n

\u00a0<\/h3>\r\n

Salesforce Media Files Player and the Common Scenarios<\/b><\/h2>\r\n

Playing videos, music, or accessing music or any multimedia files has always been challenging for Salesforce users. CRM professionals working on Salesforce org can relate to us.\u00a0<\/span><\/p>\r\n

As a regular Salesforce org user, have you also ever stumbled at the time of accessing those attachments or previewing them?<\/span><\/p>\r\n

You might have! Everyone does.<\/span><\/p>\r\n

Accessing the attached media files and viewing them has always been one of the major intricacies which occur because of Salesforce standard functionalities.<\/span><\/p>\r\n

Another challenge that users often face while accessing media files in their Salesforce org, and that challenge is to view and access email attachment media files.<\/span><\/p>\r\n

Worry not, here comes Media File Player into the play, an extraordinary Salesforce native application that has special powers to drive your attachment-related worries away.<\/span><\/p>\r\n

But before we dive deep into learning about this tool, let us move ahead and learn what all problems users are facing while accessing the attached media files in Salesforce org.<\/span><\/p>\r\n

Do not miss any point below. You might skip a solution to your problem –\u00a0<\/span><\/p>\r\n

 <\/p>\r\n

Challenges That Businesses Face in Absence of Salesforce Media Files Player<\/b><\/h2>\r\n

The media files attachments (audios\/videos\/images) in the Salesforce org make a record complete. The media file attachments enable users to develop their understanding regarding a particular record.<\/span><\/p>\r\n

The director of FEXLE Services, Mr. Bhawani Sharma recalls, <\/span><\/p>\r\n

\r\n

\u201cI have worked a lot with the attachments, and realized that if we have any audio\/video attachments in org, then to see them first we need to download it on the local machine, and only then we can play it.<\/strong><\/span><\/p>\r\n

I wanted to build a script that can play attachment in Salesforce itself without asking for download.\u201d<\/strong><\/p>\r\n<\/blockquote>\r\n

 <\/p>\r\n

From here, the idea of the Media Files Manager takes root.<\/span><\/p>\r\n

He explains the idea with the example of a call center. He explains, <\/span><\/p>\r\n

\r\n

\u201cI had a voice call with the customer and attached this call with the customer record. Now after some days, I wanted to confirm a point, which we have discussed in the call.\u201d\u00a0<\/strong><\/p>\r\n<\/blockquote>\r\n

He further explained that to confirm that point, users have no choice but to download that entire conversation into their personal system, and only then users can proceed with their work.<\/span><\/p>\r\n

Mr. Bhawani Sharma pointed out the attachments access process and the major pain points, which are as follows:<\/span><\/p>\r\n